Friday, January 15, 2010

In Which I Do Better Than I Expect

Today marks the end of my third week of training at my new job. Everything is going really well, and I thought I’d take a few moments to fill you all in on that.

As I mentioned earlier, my training started on the last week of December with a day of company orientation. After that, we broke off into regional training classes, with mine consisting of three other people. There’s the lady who smelled like KFC, the lady with no front teeth and the lisp, and another woman my age who is a black belt in karate.

We went through a week of intensive classroom training where we learned all about the companies policy and procedures, and learned how to navigate through the various programs we’d need to use to service the people who call in. There was a lot to learn, and to make sure we were grasping everything completely, we had a series of tests to prove our knowledge.

Last Friday was the customer service test. We ran through a couple of fake scenarios in front of the on-site Quality Department manager with our lead trainer and were graded. I passed with flying colors, meeting all the required points. All of my other classmates passed as well, but KFC-Lady and Denture Candidate didn’t score as high as Miss Karate and I did.

This past Monday’s training class was our final chance to review of all that we had learned the previous week, and then we were given two tests: One to test our product knowledge, and the other to test our knowledge of the half-dozen computer programs we were trained on. These tests were serious. On either exam, if you scored between 74 and 85 points, you’d be placed on a probationary status pending a re-test the next day. If you didn’t get higher than that minimum score of 85 the second time, you’d get let go. If on the first try, though, if you scored less than 74 points, you were immediately terminated. There was considerable pressure with that threat of termination, but before I left that day, I learned that I passed both exams.

The next day, (this past Tuesday, this would have been), I showed up for class and it was only myself and Miss Karate. It appeared that KFC-Lady and Denture Candidate didn’t score well enough on either the Product test or the Technology test to be able to continue further.

Since then, Miss Karate and I have been on the phones, getting used to what kind of calls we’ll be receiving once we get out on the floor and into production. Normally the procedure is to have the new-hires sit with a seasoned agent to learn the ropes, but apparently our trainers feel that Miss Karate and I are advanced enough where they thought we wouldn’t need it. We’ve been taking calls by ourselves all week with our trainers in earshot in case we have a question.

I feel pretty comfortable with what I’ve been doing on the phones, but I am going to give it another week before I go out on my own. That extra week will help boost my confidence some more, and I’ll get more exposure to the different types of calls that I’ll be getting on a normal basis.

It’s been a long couple of weeks, but the end is in sight.

Have a good weekend, everyone.

37 Comments:

Feral Female said...

Congrats on making the cut Geek!

ACE OF BASE said...

Wow.. Thats quite a bit badass.. Well at least the Boss will be happy.. Karate girl being around to protect u :)

Natalie said...

If you cold transfer a call to me I will hunt you down and beat you with a moose.

Moonspun said...

Gettin' the groove on..nice!
I am sure you will have good stories for us later, right?

The Good Cook said...

Congrats on passing the training - now on to management!! Think big! Think promotions!

Little Ms Blogger said...

Congrats!

What kind of company are you working for?

carissajade said...

YAY! I'm glad to hear it is going well!! It all sounds pretty tedious though!!

mumma boo said...

Wow - no pressure there, huh? Seems like you're doing very well - keep up the good work!

That Kind of Girl said...

Dude, training is always nerve-wracking, but congrats to you for kicking some butt! (Even if it wasn't a roundhouse kick, 'cause, I mean, one karate lady per training group is more than enough.)

Logical Libby said...

I bet you'll miss that chicken smell.

Mystern said...

Glad to hear things are going well for you! It's interesting how different companies have different training atmospheres. At eBay I've only taken one test for a training which required a specific score (95% believe it or not). Every other test has not had any requirements whatsoever. It does make one wonder though what type of environment it's going to be on the floor.

Jenn(ifer) said...

yet another reason why you rock!!

Miss Grace said...

OF COURSE you did better than the crazies.

TechnoBabe said...

Good for you. You sound confident which is probably very necessary in this type of work.

Stevi said...

Congrats! Have a great weekend~!

Sandy said...

Sounds like a pretty good training program. Who's surprised by your score? Not me! Congratulations on make the cut.

Becca said...

eeeeew! I hate it when people smell like fried food!

Cynthia said...

I love you Badass! I know you'll do awesome!

Mwa said...

Yay for you, star of the class!

Laura said...

good job geek :)

leadingladyla.blogspot.com

Notesfromthegrove said...

So glad to hear it's going well! Brent just got a job too (I'll post about it next week)! Looks like things are looking up for a lot of people right now!

Aunt Becky said...

Must be awesome to know that you're getting closer to the end of training. Training is full of The Suck.

Kate said...

You sound too smart for a customer service job, Geek...no wonder you aced the tests.

Mommakin said...

I'm so glad things are going so well!

Melissa said...

BTW - You didnt know you would do well? You are so smart!

Amanda said...

The woman who smelled like KFC...

Do you think it's because she consumed an incredible amount of chicken? You know, odor permeating from her pores...

Or did she apply a fragrance which smelled like KFC? If so, I would LOVE to buy that fragrance since I'm a vegetarian.

Chibi Jeebs said...

Go, you - that's awesome! Not that I had any doubt of your awesomeness. ;)

Badass Geek said...

Feral Female: Thank you kindly!

Ace Of Base: Exactly.

Natalie: Do you have a moose readily available?

Moonspun: I sure hope so!

The Good Cook: I already am. =)

Little Ms Blogger: I'm working for a bank, in their call center.

CarissaJade: Indeed it is.

Mumma Boo: I will do my best.

That Kind of Girl: I agree completely.

Logical Libby: Uh.... not really.

Mystern: Yeah, I wondered that, too, about my job.

Jenn(ifer): Thank you!

Miss Grace: Makes sense, doesn't it?

TechnoBabe: It sure is.

Stevi: You, too.

Sandy: Thank you very much!

Becca: It wasn't too overpowering.

Cynthia: Thanks for your confidence.

Mwa: Or at least co-star.

Laura: Thanks!

NFTG: Yay for Brent!

Aunt Becky: Indeed it is.

Kate: Too smart? You're making me blush.

Mommakin: Me, too!

Melissa: I knew I'd fare well, but I doubt myself too much.

Amanda: I think she worked around fried chicken in her other job.

Chibi Jeebs: You are too kind. =)

BeautifulWreck said...

Keep up the good work. I love your descriptions of people. (you will never be meeting me in person)

Dylan Murphy said...

Would it be possible to pinpoint a specific sandwich smell for the KFC lady? Or is it just plain old fried chicken?

Chris Mancini said...

Miss Karate knows that if never hurts to be lethal with your hands and feet, regardless of the job.

girlvaughn said...

great job - congratulations! I wonder if Miss Karate has a blog...

Sophia said...

Glad it's workin' out for ya. No pressure at all for the two computer exams... (sarcastic laugh)

Sophia
Check out my blog!
http://apoetscircus.blogspot.com/

Amy said...

Congrats on making it through the training! Being new always sucks! It's nice when things settle down and you get comfortable.

Sorry to here KFC and denture lady couldn't hack it....

Phoenix said...

Congrats on kicking ass (but not in a Karate kind of way). Sounds like you're gonna do great at this job.

Maybe the KFC lady got a job at KFC. At least she'd fit in.

daria said...

I've been following your work related updates on twitter, and, congrats indeed!!

Nej said...

Way to go!!!!

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