In March of last year, I bought a new laptop. I bought it through Dell, and in the interest of saving a few bucks, I opted for a more beefed-up netbook. I don't regret my decision at all, although it took a while to get used to the drastically smaller screen size (I went from a 15-inch to a 10-inch) (also, that's what she said).
Because I bought a netbook, that meant that there was no disk drive built in. Not having an external CD drive already, I bought one straight from Dell because they said it was directly compatible. Even though I purchase most of my software through the internet (thus no CD to install), having an external drive to rip CD's onto my computer or play DVDs was important enough for me to shell out the extra money for it.
Looking back on it now, I laugh at the fact that Dell said this drive was "directly compatible". In the year since I bought it, the disk drive hasn't worked correctly a single time. For the purpose of being specific (and in hopes of getting the attention of the company who manufactured it), I bought an I/O Magic IDVD8P DVD-RW/CD-RW. Quite simply, it's a piece of junk.
From Day One, it hasn't worked right. Every time I try to burn a disk, it spits it out halfway through (that's what she said), saying some sort of error had occurred. This happens no matter what program I use to burn the disk. Winamp, Windows Media Player, iTunes, nothing. Even burning a data CD or trying to run a program off of a disk doesn't work. I've wasted so many CD-Rs in trying to get this damn thing to perform its one and only function, but it always, always fails..
I spent some time researching the error messages I was getting, and tried to update the device drivers on my own. I tried plugging it into different USB ports (that's what she said) to see if I would get any better results, but no dice. I even tried switching out the cable that runs from the device to the computer, and still nothing. Frustrated beyond the point of concern for my ego, I finally threw in the towel last week and contacted Tech Support.
I foolishly expected results.
Through a series of e-mails from a guy who calls himself Ronny, I have gotten exactly zero steps closer to resolving the problem. Instead, I've had to download two diagnostic programs and provide him with the basic information about my system setup that I provided already when I sent my initial request for help. I've tried pushing him for some actual suggestions on how to resolve the problem, but I'm beginning to think that "Ronny" is no more than some guy copy/pasting tips out of the online product manual.
What is it going to take to get some actual help here? Do I need to sacrifice a virgin? Shave my head and make a sacred potion with the trimmings? Sell my soul to Simon Cowell so he knows how it feels to have one? Do I need to do a little dance, make a little love, and get down tonight? Please, for the love of all that is good in this world, Ronny, just help a brother out.
I'm beginning to think I shouldn't have even bothered. I probably should just write this off and go buy a new drive. Sure, I'll feel bad about the eighty bucks I pissed away on the one I have currently, but at least I'll finally be able to burn a fucking CD.
Misery loves company, so in the comments, share with me your tech support horror stories.